❮PDF❯ ✓ The Last Ten Per Cent Author T.G.C. Prasad – Rildem.co Of the many things that companies and people take up the last ten percent never gets completed resulting in a negative customer experience But then some companies are far ahead of the curve and they hOf the many things that companies and people take up the last ten percent never gets completed resulting in a negative customer experience But then some companies are far ahead of the curve and they have customers at the heart of whatever they do Sam Walton founder of Walmart propounded that ‘there is only boss the customer’ Jack Taylor of Enterprise Rent A Car said ‘Take care of your people and they they will take care of your customers’ Nestle developed products by studying customer’s cognitive patterns Starbucks focused on ‘cu.
Stomer experience’ Southwest evolved a new model in the airline industry and Zappos focused on customer service to become a billion dollar company in less than ten years since inception So what did these companies do differentlyThey differentiated by creating customer and people centric service excellence models which focused on values people processes and people development Importantly they defined ‘service excellence’ by managing customer expectations and by delivering on the promiseAbout the AuthorT G C Prasad the bestselling author.
last download cent pdf The Last download Ten Per epub Last Ten Per free The Last Ten Per Cent eBookStomer experience’ Southwest evolved a new model in the airline industry and Zappos focused on customer service to become a billion dollar company in less than ten years since inception So what did these companies do differentlyThey differentiated by creating customer and people centric service excellence models which focused on values people processes and people development Importantly they defined ‘service excellence’ by managing customer expectations and by delivering on the promiseAbout the AuthorT G C Prasad the bestselling author.